Jilivu Privacy Policy — How Your Information Is Protected

1Introduction

Jilivu takes your privacy seriously. This Privacy Policy explains how Jilivu collects, stores, uses, and protects your personal information. By using our platform, you are considered to have accepted the terms of this Privacy Policy.

This policy applies to all Jilivu services — including the website, mobile app, and other digital platforms. We are committed to handling your information with care and responsibility at all times.

2What Information We Collect

Jilivu only collects information that is necessary to provide services and ensure security. We collect the following types of data:

Jilivu does not collect any personal information beyond what is listed above. No sensitive data is collected without your consent.

3How Your Information Is Used

Jilivu uses collected data only for specific, legitimate purposes. We never share this information with third parties for marketing or profit. The primary purposes are:

• Account management: To verify registration and login, and to keep your account secure.
• Payment Processing: To securely process deposits, withdrawals, and transactions.
• Customer Service: To resolve your complaints and queries promptly.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To monitor player gaming behavior and provide necessary support.

4Data Sharing & Disclosure

Jilivu respects your privacy and never sells your data. However, limited information may be shared in specific circumstances:

• Payment Processor: Necessary information is shared with authorized payment service providers to complete transactions.
• Legal authorities: When complying with court orders or government directives.
• Fraud Prevention Agency: Information may be reported to regulatory authorities in cases of suspected money laundering or fraud.
• Technology Partners: With trusted technology partners who support platform operations — all of whom are bound by the same privacy standards.

Outside of the above cases, Jilivu will not share your information with anyone under any circumstances.

5Cookie Policy

Jilivu uses cookies to improve your browsing experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for the platform to function properly. Disabling these may cause the site to not work correctly.
• Functionality cookies: Remembers your preferences and settings, such as language and login status.
• Analytics Cookies: Collects site usage statistics to help improve the platform. This information is completely anonymous.
• Security Cookies: Used to detect fraud and keep your account secure.

6Data Security Measures

Jilivu follows industry-leading standards to protect your data. Our security framework includes:

• 256-bit SSL/TLS encryption — active on all data transfers.
• Multi-factor authentication — to prevent unauthorized access to your account.
• Advanced firewall and intrusion detection system.
• Regular security audits and vulnerability assessments.
• Restricted staff access — only authorized personnel can access specific data.
• Data backup and disaster recovery planning.

In the event of a data breach, we will notify affected users as quickly as possible and take all necessary steps.

7Your Rights

Under Jilivu's Privacy Policy, you have several important rights over your own information:

• Access: The right to see what information Jilivu holds about you.
• Correction: The right to correct inaccurate or incomplete information.
• Deletion: The right to request deletion of your data under certain circumstances.
• Processing Restriction: The right to restrict processing of your data in certain cases.
• Portability: The right to receive your data in a readable format.
• Objection: The right to object to the use of your data for specific purposes.

8Third-Party Services

Jilivu works with trusted third-party service providers to operate the platform. These providers are required to comply with Jilivu's strict privacy standards and may only access data for their designated tasks.

• Payment gateway providers — for transaction processing.
• Cloud storage services — for secure data storage.
• Analytics services — for monitoring site performance.
• Customer support software — for faster service delivery.

Jilivu's platform may contain links to external websites. Jilivu is not responsible for the privacy practices of those sites.

9Data Retention Period

Jilivu does not retain your information longer than necessary. General guidelines:

• Active account data — retained for as long as the account remains active.
• After account closure — generally up to 5 years, as required by law.
• Transaction records — in accordance with financial regulatory guidelines.
• Cookie and session data — within 30 days to 1 year.

10Policy Changes

Jilivu may update this Privacy Policy as needed. Depending on the nature of the changes, we will notify you accordingly:

• Minor changes — you will be notified by an updated date on this page.
• Major changes — advance notice will be sent to your registered email.
• Major changes — you will be prompted to accept the new policy upon your next login.

Continued use of the platform after a revised policy is published will be considered acceptance of the updated terms.

11Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: click the chat icon at the bottom right of the platform
• Response time: typically within 24–72 hours

We take all privacy-related complaints seriously and work to resolve them as quickly as possible.