Jilivu Terms & Conditions — Know the Rules Before You Play

1General Terms & Conditions

By accessing and using Jilivu's website and services, you are deemed to have fully accepted these Terms & Conditions. This document constitutes a legal agreement between Jilivu and the user. Please read it in full before using the platform.

Jilivu reserves the right to change, amend, or update these Terms & Conditions at any time. Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

2Account Register

Registering on Jilivu requires accurate and complete information. Creating an account with false details is a violation of these Terms & Conditions and may result in the account being closed at any time.

• Each individual may only register one account. If multiple accounts are found under the same person, all of them will be cancelled.
• Your account password must be kept strictly confidential. You are solely responsible for the security of your account.
• The mobile number and email address registered to your account must be active and accurate.
• Transferring or selling your account to another person is strictly prohibited.
• If any information provided at registration changes, you must notify Jilivu Support immediately.

As part of the KYC (Know Your Customer) process, Jilivu may request a copy of your national ID or passport at any time to verify your identity. Withdrawals may be placed on hold until this verification is completed.

3Age Verification

Jilivu strictly enforces an 18+ policy. Opening an account or playing any game is strictly prohibited for anyone under the age of 18. If there is reason to doubt a player's age, Jilivu reserves the right to immediately suspend that account pending verification.

Any one of the following documents is acceptable for age verification:

• National ID Card (NID)
• Valid Passport
• Driving License (must include date of birth)
• Birth Registration Certificate (where applicable)

4Deposits & Withdrawals

Jilivu supports a range of secure payment methods, including mobile banking and bank transfers. All transactions are protected by SSL encryption.

• A minimum deposit amount applies — see the Cashier section for details.
• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals are typically processed within 1 to 3 business days.
• Jilivu reserves the right to place any transaction under investigation if fraud is suspected.
• Withdrawals to a third party's account are strictly prohibited.

5Bonuses & Promotions

Jilivu regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which players are required to follow.

• Welcome Bonus: Available to new members one time only. Multiple accounts on the same device or IP address are not eligible to claim the bonus.
• Wagering Requirements: Bonus funds become withdrawable after being wagered a specified number of times. This number varies for each bonus.
• Bonus validity period: Each bonus must be used within a specified timeframe. Any unused bonus will expire at the end of that period.
• Game Restrictions: Some bonuses are only valid for use on specific games. Please refer to the game list specified in the bonus terms.
• Maximum Withdrawal Limit: A maximum withdrawal limit may apply to winnings derived from bonuses.

Jilivu reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus terms are violated, both the bonus and any associated winnings will be forfeited.

6Gaming Rules

All games on Jilivu are powered by certified RNG (Random Number Generator) technology, ensuring completely unbiased and fair outcomes. Game results cannot be manipulated in any way.

• If your internet connection drops during a game, any active bets may be settled automatically.
• Jilivu reserves the right to correct any game results affected by a technical error.
• Playing on multiple devices simultaneously is permitted, but account sharing is strictly prohibited.
• Exploiting any bug or vulnerability in a game to gain an unfair advantage is strictly prohibited.
• In Live Casino games, the dealer's decisions and results are final in accordance with Jilivu's rules.

7Prohibited Activities

The following activities are strictly prohibited on the Jilivu platform and may result in immediate account termination:

• Creating more than one account under the same identity.
• Money laundering or transactions involving funds from illegal sources.
• Fraud, cheating, or unauthorized access to another player's account.
• Bonus abuse or exploiting loopholes in any promotional terms.
• Using automated bots or software to play games.
• Threatening or abusive behavior toward Jilivu staff.
• Intentionally exploiting any technical glitch or vulnerability in a game.

8Account Closure & Suspension

Jilivu reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• If the account has been inactive for an extended period.
• For investigation purposes in cases of suspected security breaches or fraud.
• Where the player themselves has requested self-exclusion.

Players may also request account closure at any time. Any outstanding balance will be returned through the standard process; however, any active bonuses will be forfeited.

9Responsible Gaming

Jilivu believes gaming is for fun — not addiction. We place the highest priority on every player's mental and financial wellbeing. That's why Jilivu provides a set of responsible gaming tools.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Decide in advance the maximum amount you are willing to lose within a given period.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Take a gaming break for a set period of time.
• Self-Exclusion: Close your account completely for a long-term break.

If you are experiencing problems with your gaming, please contact Jilivu's support team. For more information, visit our Responsible Gaming View the page.

10Privacy & Data Protection

Jilivu takes the protection of your personal information seriously. Details provided during registration are used solely for service delivery and identity verification purposes.

• Your information is never sold or transferred to any third party.
• Information may be disclosed to authorities where required by law.
• All data is stored securely using SSL encryption.
• To learn more about how your information is used, please see our Privacy Policy Read.

11Changes to Terms

Jilivu reserves the right to update these Terms & Conditions at any time. For significant changes, players will be notified in advance via their registered email or through the platform.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. If you do not accept the new terms, you may request to close your account.

12Contact

If you have any questions or need clarification about these Terms & Conditions, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform
• Support hours: 24/7, 365 days a year